color copiers

Does anyone have any advice on how to get the color copiers to work?

I think out of the last 20 times I have tried to use the color copier, I have been successful maybe twice.

Today on R2, I tried to assist a customer. The machine had the correct paper weight in all drawers, no jams, etc. Yet, it proceeded to jam 3x before the customer moved on the the b&w copier.

~katie


For persistently jamming printer/copiers, try this:

Hold shut (all the way up vertically) the bypass feed tray located on the right side of the machine while the copied sheet of paper is moving through the machine. That should solve it unless there is more going on.

You'll note that when you are not holding that tray, there is a 1/4 - 1/2 gap between the end of the tray and the copier. This somehow makes all the difference.

If anyone has problems with jamming printer/copiers, let me know and I can try to troubleshoot them, as I used to work with copiers quite extensively (and cleared 100s of jams). This may save a service call to Oce and keep the machine active for public use.

Let me know if this works for you, Katie.

... Allen