List of banned people?

Is there any way that staff can be given a list of people who are banned? We often don't seem to get any official notification of this.

Gordon

No Refunds Sign on Cash Acceptors?

I have received a couple of complaints recently from people who couldn't get refunds for copy cards. Would it be possible to post a "no refunds" sign on the cash acceptors? Did we used to do this in the past?

GRT

Paperbacks Display

Now that the Paperbacks Display Shelves are on the south side of the lobby, maybe it would be sensible to have the "New Fiction" and "New Nonfiction" Paperback Displays located in the same vicinity. Currently they are located on the North side of the lobby and near the Laptop desk. Perhaps they could trade places with the "Mystery" and "Sci-Fi" displays located on the south side of the lobby. Just an idea..
LW

Janitor closets still unlocked

The janitor closets on the 2nd & 3rd floors continue to be left unlocked even when there is nobody from the cleaning crew even on the floor. I've even seen instances where the door was left ajar. This represents a security risk for both staff and customers.
On each occasion, I have notified a manager as I've been instructed to do by Mike. There is no way for us to lock these doors without a key.
However, nothing has changed since I first noticed the problem weeks ago. Every day I check a door as part of my routine and nearly every day I find an unsecured janitor's closet.
When Adam came down to lock one of the doors recently, the cleaning lady said they leave the doors unlocked because they don't have a key.
Is there a way to get cleaning staff keys so they can be responsible for locking these closets or is there another solution?
... Allen

Meeting Rooms & Unattended Personal Items

Is there anything in the works to address the problem of meeting room squatters & their unattended personal belongings on the 2nd & 3rd floors?
Library policy says that "Unattended bags represent a safety and security risk and may not be left on library property," so what is our cutoff if someone needs to use the restroom or have a smoke or, like today, make a phone call from outside the building? Is it 10 minutes? 20 minutes? Whenever other customers start complaining that there are no meeting rooms available because people are "camping out?"
Essentially, at what point is the bag or other personal property considered "unattended?"
And, once a customer's property is considered "unattended," is the proper procedure to contact security to have the item(s) removed and taken to lost and found?
When another staff member and I asked for security to remove some items from a meeting room earlier today, it was suggested that we (HPL staff) remove the items and put them behind the desk (at R3). I think this is a bad idea because aren't we (HPL staff) then taking possession of the customer's property and, therefore, responsible for it in some way?
I explained this to the security officer and someone on their team did remove the items shortly afterward.
... Allen

water fountains

Two people told me yesterday that the water in the water fountains was not cold. They wanted to know if we were working on that?? This was reported to me on 2 and 3. Has it been "sprocketed?"

Cindy

Signs

Can we have signs on the 3rd floor asking customers to please return magazines and newspapers
back to where they found them?